Smooth Deliveries Generate Repeat Purchases
A customer who feels well taken care of from checkout onwards is more likely to order again: in a 2026 AlixPartners survey, 88% of consumers said a late delivery affects whether they buy from that retailer again.¹ Being taken care of means something different for each customer. A consumer wants to know where the order is at every step; they want to hear about the solution to a delay or exception before they even knew there was a problem; a business customer wants the delivery window kept, and the receiving team told in advance of any change.
Unfortunately, for most shippers, the carrier often gets credit when delivery goes right, and the shipper gets blamed when it goes wrong.
Shipsi flips the script to ensure shippers get the credit for taking good care of their customers. We make sure our customers’ own brands earn the credit and the follow-on engagement from those good experiences. Shipsi builds brand affinity and turns post-purchase attention back into the sales funnel, supporting a growth flywheel
When a parcel is lost or damaged, Shipsi helps your brand make the customer whole without making them wait, turning the moment most likely to end a relationship into proof of how well they are looked after.