About Shipsi: Our Company & Our Technology
Every new order carries a set of expectations that is typically opaque to the systems that are responsible for delivering on those orders. Shipsi’s technology establishes a coherent digital thread that travels consistently with each order to ensure that those expectations are not lost in the shuffle: delivery promises, location requirements, timing, insurance, returns, and a host of other customer expectations are identified and preserved from checkout to doorstep and back again.
At every step of the journey, Shipsi knows whether the promises made are likely to be kept, and at the first hint of trouble, we act to get the customer experience back on track. 99.93% of exceptions are resolved to customers’ satisfaction within 24 hours of Shipsi identifying an issue. In many cases this happens before the customer has even noticed that there is a problem.
Getting Started Carries Little Risk
Shipsi is built to be adopted without disruption. The Shipsi app installs on Shopify or Commerce Cloud in minutes; for more complex technology stacks, our team works with you to connect Shipsi to your order and fulfillment systems. Rates are all-inclusive, covering the carrier fee, fuel surcharge and residential or business delivery fee, so the rate you are quoted is the rate you pay. When a package is lost or damaged, Shipsi manages the claim from start to finish, so your customer never has to file a form. A Shipsi rep confirms your delivery options, communications and brand standards before anything reaches a customer, and you can start with a single delivery option or region and add more as the results come in.
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