Reach Your Customer in Your Own Voice at Delivery Milestones

Shipsi helps brands send every delivery notification under their own name and in their own voice, regardless of which carrier is moving the parcel. These notifications are the most-opened messages a brand will ever send, and they arrive in the window between purchase and delivery when the customer is paying closest attention. The benefits are both immediate and long-term: fewer “where is my order” contacts today, and a post-purchase channel your brand can use for reassurance and for the next sale.

The delivery notification is often the only message a customer reads all the way through between checkout and the doorstep. Many brands hand that message to a carrier, and with it the voice, the timing, and the sender’s name.

• A carrier’s name appears in your customer’s inbox, and displaces your brand, right when the customer is waiting to hear from you.
• The notification arrives from an unrecognized number or a carrier’s address, in someone else’s voice, with someone else’s logo. A missed opportunity to grow your relationship with a customer who’s already highly engaged.
• Notification timing is set by the carrier’s system, not by what the customer needs. A delay notice that arrives twelve hours late is an apology; the same notice sent early is something the customer can act on.
• Brands running more than one carrier end up with more than one messaging experience. The customer who ordered twice from you may get two completely different communication experiences.
• Every message your brand does not send is a message you cannot use. Reassurance, a service option, or a relevant offer all need a channel the customer already opens, and this is the channel.