How Shipsi Works with Customers

    • Order Placement
    • Customer Purchase

      A customer places an order on the brand's e-commerce platform and selects same-day delivery as their preferred shipping option.

    • Order Confirmation:

      The order is confirmed, and the customer receives an order confirmation, including details about the same-day delivery service.

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    • Order Processing
    • Order Transmission

      The brand’s order management system (OMS) transmits the order details to Shipsi via an API integration. This includes the customer’s delivery address, product details, and any specific delivery instructions.

    • Inventory Check

      The brand’s inventory management system (IMS) ensures that the items are in stock and ready for dispatch. The inventory is updated in real-time to reflect the order.

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    • Order Fulfillment
    • Picking and Packing

      The brand’s fulfillment center or 3PL partner picks and packs the order according to the customer’s specifications. This process is managed by the brand or their 3PL provider.

    • Ready for Dispatch

      Once the order is packed, it’s handed off to the assigned courier for delivery. The order status is updated in both the brand’s system and Shipsi’s platform.

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    • Real-Time Tracking
    • Tracking Information

      Shipsi provides the customer with real-time tracking information via email, SMS, or through the brand’s website. The tracking link allows the customer to see the courier’s location and estimated delivery time.

    • Status Updates

      The customer receives updates at key milestones, such as when the order is out for delivery and when it is about to be delivered.

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    • Delivery Execution
    • Courier Delivery

      The courier delivers the order to the customer’s specified address. Depending on the brand’s policies and the courier’s procedures, the delivery may require a signature or photo confirmation.

    • Proof of Delivery

      Shipsi records the proof of delivery, which is logged in the system and can be accessed by both the customer and the brand for verification.

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Frequently Asked Questions

  • When a customer places an order and selects Shipsi at checkout, our system automatically finds the best driver based on cost and time. The order is picked, packed, and dispatched from the nearest warehouse or store, with real-time tracking available until it reaches the customer's doorstep within hours.

  • Costs vary depending on factors such as delivery distance, order size, and the specific service required. You can choose to subsidize delivery costs for your customers or pass the full price on to them. Real-time pricing is calculated at checkout to ensure transparency.

  • Shipsi is available nationwide across the U.S., serving over 5,000 cities. Our extensive network ensures coverage in all major metropolitan areas, making same-day delivery accessible to a broad range of customers.

  • Shipsi boasts a 99.98% success rate, thanks to our advanced technology that optimizes driver selection and route efficiency. We also offer real-time tracking and multiple customer notifications to ensure a transparent and reliable delivery experience.

  • Shipsi offers seamless integration with popular e-commerce platforms like Shopify, as well as direct API integration for custom solutions. Our team provides support and documentation to ensure a smooth setup process, allowing you to start offering same-day delivery quickly.

  • Currently, Shipsi is focused on providing same-day and instant delivery within the United States. We do not offer international delivery services at this time.

  • Shipsi is ideal for a variety of businesses, including retail brands, e-commerce stores, and 3PL companies. Whether you're looking to enhance your delivery options or streamline logistics, Shipsi's flexible solution can be tailored to meet your needs.

  • If a customer is not available at the time of delivery, our drivers follow specific protocols, which may include leaving the package in a secure location, attempting redelivery, or returning the package to the pickup location. Customers receive updates throughout the process to stay informed.

Ready to Revolutionize Final Mile?

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